The World’s Best Airline In 2025 Is One You’ve Never Heard Of

The outcomes are in, and the world’s finest airline in 2024 isn’t what you might expect. Whereas many people are acquainted with corporations like Singapore Airlines taking the coveted crown of “best of,” based on AirHelp, a leading E.U.-based compensation calculator and redemption platform, one of the best airline in customer support, passenger rights, and truthful flight compensation is definitely Brussels Airways.

In AirHelp’s calculations, Brussels Airways beats the likes of most luxurious carriers, with famously service-oriented Emirates touchdown in fifty fifth place on their listing, whereas Singapore sits at thirty seventh.

With some, and but shocking, acquainted names gracing the highest 10 in AirHelp’s 2024 listing, we explored how the corporate arrived at these outcomes. How did Brussels Airways prime this listing, and which airways can we really feel secure flying understanding they care for their passengers within the occasion of unlucky delays or cancelations?

AirHelp’s “Greatest Of 2024”

Legacy and flag carriers from Belgium, the U.S., and Qatar have one thing to have fun

As an organization that makes a speciality of optimizing buyer compensation within the occasion of airline mishaps, AirHelp included information for this listing about every airline’s on-time efficiency, real-life buyer suggestions, and customer support requirements to guage how properly every firm, in essence, treats their prospects.

Buyer suggestions, specifically, was an intensive metric that lined the standard of cabin crew, the state of the plane, out there onboard leisure, and in-flight eating menus, amongst different issues. AirHelp additionally centered on how properly every airline labored with prospects who processed any legitimate form of declare for compensation.

Every class, due to this fact, obtained a person rating, with a mean, composite rating figuring out the highest takeaway. Evaluating a whole lot of airways general, the outcome for this yr was one which will shock many vacationers.

Coming in on the prime spot, Brussels Airways, the flag service of Belgium, is a community airline of the German Lufthansa Group. It providers 90 locations from its dwelling base in Brussels and has 44 plane in its fleet.

Scoring a mean of 8.12/10 from an “On-Time Efficiency” rating, a “Buyer Opinion” rating, and a “Declare processing” rating, Brussels Airways simply barely edged out Qatar Airways for 2024’s finest.

Qatar Airways, an airline who has received top accolades in the past, simply barely missed out on AirHelp’s prime spot, nonetheless, coming in with an 8.11 rating. Whereas its particular person buyer efficiency rating outranked Brussels by a big margin, Qatar couldn’t compete with Brussels’ main lead in claims processing. The Belgian flag service boasted a full 1.5 level benefit in that class.

In the meantime, United Airways took the third spot, scoring a strong 8.04 composite rating. By way of claims processing, United outranked even Qatar, scoring an 8.5 in that class.

American Airways additionally obtained an 8.04 general rating, and the identical 8.5 claims processing rating, however lagged behind its home rival United in on-time efficiency.

Rounding out the highest 5, the shocking awardee, Play — Iceland’s finances airline that rivals Icelandair’s stopover program — obtained a 7.89 general rating.

Brussels Airways, What You Want To Know

The ins and outs of this comparatively unknown participant within the U.S.

Although a sleeper entry to many people within the North American market, Brussels Airways is Belgium’s largest service. It is nonetheless a comparatively new model, based in 2006, however now employs nearly 4,000 individuals, and flies to 90 locations utilizing their completely Airbus fleet.

Centered on journey between North America, Europe, and Africa, Brussels gives some distinctive routes, together with these in Sub-Saharan Africa. Born from an airline merger which included Richard Branson’s Virgin Categorical airways, Brussels has now grown tremendously.

In 2008, after its acquisition by Lufthansa Group, the airline formally joined the Star Alliance community, the world’s first and largest inter-airline cooperative of corporations. As a member of the Lufthansa Group, frequent fliers accrue miles within the airline’s “Miles and Smiles” scheme, which, after all, are transferable to many Star Alliance companions.

At its Lufthansa Group acquisition, Brussels Airways was supporting some 4.5 million passengers a yr; since then, that determine has grown to a formidable 8 million passengers yearly. With that type of development, it’s no surprise the airline has perfected the passenger compensation and customer support sport.

Can You Fly With Brussels Airways In The US?

A client favourite in Europe, Brussels Airways is just beginning to enter the US market

Flying to and from the U.S. with Brussels Airways could be a little tough, nonetheless. Presently, the service solely flies out of John F. Kennedy Worldwide Airport in New York and Dulles Worldwide Airport in Washington D.C. However as their passenger hundreds and fleet maintain growing, our hope is that they increase extra into the American market, so extra passengers can expertise the advantages of these high-ranking scores.

Within the meantime, although, these are the best airlines to fly this year you can check out from numerous different American cities as we pine for 2024’s finest in additional locations within the U.S.